Shipping and Delivery

This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of healthcare reports, test results, and related materials from Divine Care Pathlabs to our customers. By using our services, you agree to adhere to these terms.

1. Reporting Time

  • Divine Care Pathlabs is committed to delivering accurate healthcare reports and test results within the specified timeframes. The delivery time may vary depending on the type of test and location.

2. Delivery Method

  • Healthcare reports and test results will be delivered through secure and confidential means, which may include one or more of the following:
    • Secure online portal access
    • Email delivery
    • Postal mail (if requested and applicable)
    • In-person pickup (if available)

3. Address Accuracy

  • Customers are responsible for providing accurate delivery information, including email addresses, postal addresses, and contact numbers. Divine Care Pathlabs is not liable for delays or errors resulting from incorrect information provided.

4. Electronic Delivery

  • For electronic delivery (e.g., via email or online portal), customers are responsible for safeguarding their login credentials and maintaining the confidentiality of their healthcare reports and test results.

5. Shipping Fees

  • Divine Care Pathlabs may charge shipping fees for the delivery of physical reports or materials, where applicable. These fees will be communicated to customers during the ordering process.

6. Non-Delivery or Delays

  • While we make every effort to ensure timely and accurate delivery, unforeseen circumstances may lead to delays. Divine Care Pathlabs will not be liable for delivery delays caused by factors beyond our control.

7. Reporting Errors

  • In the event of any discrepancies or errors in healthcare reports or test results, please contact Divine Care Pathlabs immediately for resolution.

8. International Shipping

  • For international customers, additional shipping time may be required. Customers are responsible for any customs, duties, or import taxes that may apply.

9. Returns and Replacements

  • In cases of lost or damaged reports or materials during shipping, Divine Care Pathlabs will make reasonable efforts to provide replacements.

10. Contact Information

  • If you have questions or concerns about our Shipping and Delivery Policy, please contact us using the provided contact information.
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